IT Hotline / Call Center Agent | IT Hotline / Call Center Agent (m/w/d)

Job Summary

This role is for an IT Hotline / Call Center Agent providing essential technical support to users. Day-to-day, you will be the first point of contact for customers, assisting them with common Office products, MS Windows, and basic hardware and network issues via phone, remote access, and chat. A key part of the job involves meticulous documentation of all activities and efficient use of a ticketing system and knowledge database. The ideal candidate will have initial experience in customer service or IT support, familiarity with Microsoft products, and basic knowledge of mobile devices and networks. This position offers excellent development opportunities within a leading IT systems house, providing a stable, long-term career path with a competitive salary and benefits.