Field Service Supporter | Field Service Supporter (m/w/d)

Job Summary

This role is for a Field Service Supporter who will provide essential 1st and 2nd level client support within an onsite team. Day-to-day responsibilities include receiving and processing IT incidents and requests, supporting standard applications like MS Office, and managing current operating systems such as Windows and Mac. The position involves installing, troubleshooting, and replacing end-user devices, meticulously documenting work, and handling tickets within a ticketing system. Collaboration with other support levels is crucial to ensure service level agreements (SLAs) are met. This is an attractive opportunity for IT professionals with a technical background and experience in IT support, offering long-term assignments and a chance to work with a leading global technology company.