IT Support Specialist (Service Desk) | IT-Supporter (m/w/d) Service Desk --- Dortmund und Bochum oder Remote

Job Summary

This role is for an IT Support Specialist to join a service desk team, focusing on analyzing existing IT infrastructure and identifying optimization potential. Day-to-day responsibilities include professionally handling incoming phone inquiries and incident reports, serving as the first point of contact for IT-related issues (1st-Level Support). The ideal candidate will possess a background in IT, practical experience in IT Helpdesk or Service Desk functions, and familiarity with Microsoft operating systems and applications such as Active Directory, Exchange, Teams, SharePoint, and O365. This position offers flexibility with options for full-time or part-time work, and can be performed 100% remotely, making it attractive for professionals seeking a flexible work environment within IT support.