IT Support User Helpdesk Specialist | Support User-Helpdesk (m/w/d)

Job Summary

This role offers an exciting opportunity for an IT professional to join a dynamic team in Kerpen, Germany, providing essential first-level technical support. The successful candidate will be responsible for addressing a wide range of hardware and software issues, documenting support requests using a ticketing system, and assisting with the setup and configuration of IT workstations, printers, and mobile devices. A key aspect of the role involves installing and configuring standard applications and escalating complex issues to the second-level support team. This position is ideal for someone with a background in IT, strong problem-solving skills, and a user-friendly approach, looking for a stable work environment with opportunities for professional development.