IT 1st Level Support Specialist | IT Mitarbeiter 1st Level Support (m/w/d)

Job Summary

This role is for a motivated and engaged IT 1st Level Support Specialist in Stuttgart, Germany, focusing on providing excellent customer service. Day-to-day responsibilities include acting as the primary point of contact for customer inquiries and issues via phone and remote support, utilizing a ticket system to log and resolve client-based technical problems, and documenting all support interactions. The specialist will also collaborate with network technical service interfaces and client-side contacts to ensure comprehensive support. Key requirements include initial professional experience in IT support or customer advisory roles, strong IT affinity, technical understanding, and excellent communication skills. This position offers a dynamic work environment where individuals can apply their abilities to deliver the best possible service to customers.