IT Business Services Senior Consultant | IT Business Services Senior Consultant (f/m/d)

Job Summary

As an IT Business Services Senior Consultant at SAP, you will be instrumental in developing and maintaining applications utilized by thousands of global users, collaborating closely with international teams. Your daily tasks will involve leading business process analysis and optimization, identifying automation opportunities, and facilitating stakeholder engagement to gather requirements for ServiceNow Customer Service Management (CSM) implementations. You will translate business needs into scalable ServiceNow CSM solutions, support quality assurance activities, and enable change management through effective communication and documentation. This role offers a highly collaborative environment focused on continuous learning and development, allowing you to contribute to SAP's mission of helping the world run better by optimizing internal and external customer service processes on innovative platforms like ServiceNow.