IT Support Specialist (1st & 2nd Level) | IT-Support Mitarbeiter (m/w/d) 1st & 2nd Level

Job Summary

This role involves providing comprehensive 1st and 2nd level IT support, primarily handling customer inquiries via phone and a ticketing system. The specialist will be responsible for supporting various IT technologies, including servers, clients, storage, network, and firewall systems. Key responsibilities also include the administration and monitoring of customer systems, with a strong focus on Windows Clients, Windows Servers, and Linux environments, alongside managing MS Office 365. The ideal candidate will have a background in IT, practical experience in a Microsoft environment, and strong troubleshooting skills for both hardware and software issues. This position offers a permanent contract, opportunities for professional development, and flexible working hours, making it an attractive opportunity for a dedicated IT professional.