1st-Level IT Support Specialist | 1st-Level IT-Support (m/w/d)

Job Summary

This role is perfect for an IT professional looking to apply their analytical and problem-solving skills within IT infrastructure. The primary responsibilities include classifying and analyzing IT issues related to both hardware and software, escalating complex problems to 2nd-level support, and meticulously documenting all incidents and requests using a ticketing system. The ideal candidate will have a background in IT, initial professional experience in IT support, and familiarity with client/server management. This position offers the stability of an unlimited contract, opportunities for professional development, and flexible working hours, making it an attractive opportunity in the dynamic Ostwestfalen region.