IT Service Desk Employee | IT Service Desk Mitarbeiter (m/w/d)

Job Summary

This role involves providing comprehensive technical support for software and hardware issues, spanning both 1st and 2nd level support. The successful candidate will manage and monitor support tickets, oversee company-wide technologies and software solutions, and escalate complex problems to specialized departments. Key responsibilities also include installing, configuring, and decommissioning workstation systems and peripherals, executing and testing project requirements related to IT infrastructure, and generating service reports. This position offers an excellent opportunity for both experienced professionals and career starters to contribute to a dynamic IT environment, ensuring smooth operations and high customer satisfaction within a supportive company culture focused on employee growth and work-life balance.