IT Support Specialist (1st/2nd Level) | IT Support 1st/2nd Level (w/m/d)

Job Summary

This role is for an IT Support Specialist responsible for providing comprehensive first and second-level technical support. You will be the primary point of contact for user inquiries, meticulously documenting support cases in a ticketing system, and escalating complex issues to relevant departments. Key responsibilities include managing user accounts and permissions, setting up and configuring IT workstations, and administering Microsoft systems to ensure stable and secure operations. You'll also actively contribute to IT projects, help optimize processes, and maintain the internal IT knowledge base. This position offers an engaging environment for professionals seeking to develop their skills and contribute to a dynamic team.