IT Support 1st Level Specialist | IT Support 1st level (m/w/d)

Job Summary

This role involves providing essential 1st level IT support, acting as the first point of contact for technical issues. Day-to-day responsibilities include receiving incident reports via phone or chat, attempting to resolve technical problems directly, and escalating complex issues to 2nd level support when necessary. The ideal candidate will have a background in IT, strong customer orientation, and excellent communication skills. This position is attractive due to its stable, full-time employment with a leading European IT service provider, offering competitive compensation, opportunities for permanent employment with the client, and a supportive work environment with flat hierarchies and career advancement possibilities. It's a great opportunity for both experienced professionals and career starters in IT support.