Senior IT Service Technician | Senior IT - Servicetechniker (m/w/d)
BWI GmbH
Job Summary
As a Senior IT Service Technician, you will play a vital role in ensuring the digital operational readiness of the German Armed Forces. Based in Storkow, your day-to-day responsibilities involve providing on-site IT support, including incident management for PC, telephony, LAN, and WAN environments. You will handle hardware installations, commissioning, and user training, while ensuring strict adherence to response and resolution times. A key aspect of the role is documenting processes within ticketing systems and performing technical safety inspections (DGUV V3). You will also participate in infrastructure projects, rollouts, and relocation tasks. This position is ideal for a hands-on IT professional who thrives in a dynamic environment, values job security, and is motivated by contributing to national security. The role requires physical mobility, a driver’s license, and the ability to participate in on-call rotations, offering a stable career path with comprehensive benefits and continuous professional development opportunities.
Required Skills
Education
Completed vocational training in IT systems electronics, computer science, or a comparable qualification.
Experience
- At least 3 years of professional experience in the IT and telecommunications environment
- Professional experience with ticketing systems and IT processes
- Experience in performing on-site hardware installations and technical support
- Experience in infrastructure projects, relocations, or IT rollouts
Languages
Additional
- Valid Class B driver's license required. Ability to perform physical tasks including lifting and carrying IT equipment. Must be available for regular on-call duty. Role is based in Storkow, Germany.
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