IT Service Desk Technician | Mitarbeiter IT Service-Desk (m/w/d)

Job Summary

As an IT Service Desk Technician at Medicke GmbH in Glauchau, you will serve as a vital member of a 6-person IT team, acting as the primary point of contact for internal staff. Your daily responsibilities include providing 1st-level support for hardware and software issues, managing the installation and maintenance of workstations within a Microsoft-based environment, and tracking incidents through a ticketing system. You will also handle IT asset management and contribute to the planning and execution of IT projects. The role requires a structured, service-oriented individual capable of resolving technical problems pragmatically while maintaining clear communication. This position is unique because it offers the opportunity to work in a stable, family-run company with 80 years of history, providing a modern, well-equipped workspace and a strong focus on professional growth through the internal Medicke Academy.