Electronics Technician 2nd-Level Support | Elektroniker 2nd-Level Support (m/w/d) – Flexibles Arbeiten
INTILION AG
Job Summary
As a 2nd-Level Support Electronics Technician at INTILION AG, you will play a critical role in maintaining the reliability of advanced battery storage systems. Your day-to-day responsibilities involve analyzing and resolving complex technical malfunctions, both remotely through diagnostic software and directly on-site when necessary. You will act as a key interface between customers, installers, and the internal Field Service, Product Management, and Development teams. A significant part of your role includes maintaining technical documentation and contributing to the company's knowledge base to drive continuous product improvement. This position is ideal for a proactive professional who thrives in a collaborative, startup-like environment focused on sustainable energy. The role offers a unique combination of technical troubleshooting, customer-facing communication, and the opportunity to contribute directly to the global energy transition, supported by a flexible working culture and strong team spirit.
Required Skills
Education
Completed technical vocational training (e.g., Electronics Technician for Energy and Building Technology, Mechatronics Technician) with additional qualification as a Technician or Master Craftsman, or a university degree in Electrical Engineering or Energy Technology.
Experience
- Professional experience in technical support or field service for electronic systems
- Experience working with diagnostic software and technical analysis tools
- Experience utilizing ticket systems and CRM software for incident management
- Professional experience collaborating with cross-functional teams including engineering and field service
Languages
Additional
- Valid Class B driver's license, willingness to travel for occasional on-site assignments, and willingness to participate in on-call duty.
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