IT Service Desk Specialist | Servicedesk Mitarbeiter/in (m/w/d)

Job Summary

As an IT Service Desk Specialist based in Offenbach am Main, you will serve as the first point of contact for technical inquiries and service requests. Your daily responsibilities involve accepting and classifying incoming reports via telephone, email, and ticketing systems, providing immediate first-level solutions for common technical issues, and escalating complex cases to specialized departments. You will be responsible for the full lifecycle of a ticket, including documentation, monitoring progress, and providing self-help guidance to end-users. This role is ideal for proactive individuals who enjoy problem-solving and working in a dynamic team environment. The position offers an attractive opportunity to contribute to process improvements while continuously expanding your technical knowledge through dedicated training and professional development within a growing IT company.