IT Service Desk Agent (1st Level) | IT Service Desk Agent (m/w/d) 1st Level

Job Summary

As an IT Service Desk Agent in the heart of Hamburg, you will serve as the primary point of contact for technical support, ensuring a smooth IT operation for the organization. Your day-to-day responsibilities involve analyzing, documenting, and evaluating error situations to provide efficient troubleshooting. You will qualify and escalate complex support requests to 2nd and 3rd-level teams while managing the configuration and administration of IT hardware such as notebooks, mobile devices, and IP phones. Beyond remote support, you will occasionally provide on-site field service at the Hamburg headquarters and collaborate on cross-departmental IT projects. This role is particularly attractive due to its central location, flexible working hours with home office options, and a competitive salary package of up to €50,000. It offers a modern working environment with 30 days of vacation and comprehensive professional development opportunities, making it an ideal position for a service-oriented IT professional looking to grow within a stable company.