IT Support Specialist | Fachinformatiker (gn) IT Support

Job Summary

As an IT Support Specialist based in Nuremberg, you will serve as the primary point of contact for technical issues, ensuring high-quality service delivery for a renowned IT service provider. Your daily responsibilities include processing support tickets in compliance with Service Level Agreements (SLAs), troubleshooting system environments, and providing first-level support via telephone, email, and ticketing systems. You will also be responsible for software maintenance, patch management, and maintaining detailed documentation. This role offers a dynamic environment with the opportunity for mobile work and a long-term career path. The position is particularly attractive due to its permanent contract, modern workplace amenities, and a structured compensation package including holiday and Christmas bonuses. It is an ideal role for a technical professional who enjoys direct customer communication and systematic problem-solving within a professional IT infrastructure.