IT Support Specialist | IT-Supporter (m/w/d)
FERCHAU GmbH Niederlassung Paderborn
Job Summary
As an IT Support Specialist, you will be the primary point of contact for technical issues, operating within 1st and 2nd level support environments. Your daily responsibilities include the intake, analysis, resolution, and detailed documentation of incident reports. You will play a critical role in maintaining IT infrastructure by managing group policies within Active Directory and troubleshooting Windows client systems. When issues require escalation, you will initiate follow-up measures such as creating defects or change requests. This role is ideal for a communicative professional who enjoys helping users and optimizing IT systems. Joining FERCHAU offers the stability of an unlimited employment contract, comprehensive company pension schemes, and various professional development programs, making it an attractive opportunity for those looking to advance their technical career within a supportive and innovative team environment.
Required Skills
Education
Completed vocational training in the field of information technology (e.g., IT Specialist for System Integration, IT Systems Management Assistant, or equivalent).
Experience
- 1-3 years of professional experience in user support or helpdesk environments
- Practical experience in 1st and 2nd level technical support
- Experience in documenting technical issues within a ticketing system
- Initial experience working with Active Directory
Languages
Additional
- Must be willing to work full-time under an unlimited employment contract. Role requires a communicative and helpful personality for direct user interaction.
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