Onsite Support Specialist | Onsite Support (m/w/d)
Herrmann Personaldienste GmbH
Job Summary
This role involves providing essential onsite IT support and IMAC (Install, Move, Add, Change) services for a leading IT service provider in Europe. The specialist will be responsible for setting up and dismantling workstations, troubleshooting issues directly with users, managing laptops (imaging, deletion, inventory), and handling the issuance and return of IT equipment, including mobile devices. Additionally, the role includes technical assistance for both in-person and remote meetings and processing support tickets. The ideal candidate will have a background in IT system integration or electronics, possess initial experience in onsite support and ticketing systems, and be prepared to work in early and late shifts. This full-time, permanent position offers excellent career prospects within a large, innovative IT company.
Required Skills
Education
Completed vocational training as an IT Specialist for System Integration, IT System Electronics Technician, or a comparable qualification
Experience
- Initial experience in Onsite Support
- Experience with ticketing systems
Languages
Additional
- Valid driver's license (PKW Führerschein); Willingness to work in shifts (early and late shifts between 7:00 and 19:00, Monday-Friday); High degree of solution orientation and reliability; Structured working method.
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