Quality Assurance and Training Specialist, Customer Contact Management | Mitarbeiter/in (m/w/d) Qualitätssicherung und Qualifizierung Kundenkontaktmanagement

Job Summary

This specialist role is pivotal in strengthening the quality of customer consulting and driving continuous improvement across internal processes within a large health insurance organization. Day-to-day activities involve advising, coaching, and qualifying staff on quality assurance standards, often through moderating workshops and delivering specialized training both in person and virtually. A core function is the systematic identification and evaluation of cross-location challenges, translating these insights into concrete, sustainable improvement measures implemented collaboratively with customer consulting teams. The role also requires supporting the development of e-learning modules and practical onboarding concepts in close collaboration with subject matter experts. Candidates must be certified Social Insurance Specialists with professional experience in customer-facing roles within health insurance, demonstrating strong communication skills, proficiency in IT, and self-organization. The position requires high mobility and a willingness to travel to fulfill its cross-site duties.