IT Service Technician | IT-Servicetechniker (m/w/d)

Job Summary

This role is ideal for a technically proficient IT Service Technician ready to ensure the smooth operation of digital networks, specifically focusing on telecommunications infrastructure within the maritime industry in Hamburg. The professional will be the critical link between international customers, the Helpdesk, and external service providers, handling the full lifecycle of technical disruptions—from initial analysis to final resolution. Key responsibilities include coordinating technician deployments, managing customer communication via various channels, and troubleshooting complex system failures. Candidates should possess a vocational qualification in IT or telecommunications, strong technical comprehension, and the flexibility to work shifts, including occasional night work, ensuring high-quality, customer-focused service delivery in a challenging environment.