ServiceNow Developer - ITSM / CSM | ServiceNow Developer - ITSM / CSM (m/w/d)

Job Summary

This role seeks an experienced ServiceNow Developer to conceptualize, develop, and implement robust solutions and customizations primarily focusing on ITSM (IT Service Management) and CSM (Customer Service Management) modules. Day-to-day responsibilities include active platform customization, developing scripts, business rules, and UI policies, and modeling workflows using the Flow Designer. A critical component of the job is utilizing Java knowledge to implement performant, standalone solutions for the infrastructure and developing and maintaining reliable REST interfaces to third-party systems. The ideal candidate possesses a degree in Computer Science or a related field, multiple years of professional experience, specific ServiceNow certifications (ITSM/CSM), and is proficient in JavaScript scripting and Java development. The position requires strong communication skills and a commitment to agile methodologies (SCRUM/Kanban), making it an excellent opportunity for a professional looking to drive IT solution development within a major European retail group's central IT division.