Service Engineer, Remote Service Delivery Support | Support Associate (f/m/d) as Service Engineer Remote Service Delivery

Job Summary

This role involves delivering essential technical and application-related services primarily through remote channels, though occasional on-site collaboration with expert teams is required. The Service Engineer will join a network of highly specialized professionals dedicated to collaboratively solving complex customer demands. Day-to-day tasks include analyzing intricate technical and functional customer problems, developing appropriate solutions, and performing root cause analyses on highly complex business processes. A core responsibility is optimizing customer system landscapes, often within heterogeneous IT environments. Candidates should possess a university degree in a technical or scientific field (e.g., Computer Science, Engineering) and initial professional experience as a developer or consultant. The position requires strong analytical skills, the ability to handle high-pressure situations and tight deadlines, and fluency in both German and English. This is an attractive opportunity within SAP's EMEA Center of Expertise, offering comprehensive training in key applications like SAP BTP, BDC, and IBP, fostering continuous growth and expertise development.