IT Support Specialist | Mitarbeiter (m/w/d) IT Support

Job Summary

This role involves providing comprehensive 1st and 2nd level IT support, ensuring timely and professional resolution for all internal support requests received via phone, email, or in-person. Key daily tasks include diagnosing and resolving hardware and software issues within Microsoft and Citrix environments, and performing the installation, configuration, and updating of operating systems, applications, and drivers. A crucial component of the job is training employees on the effective use of IT systems, both remotely and on-site, alongside maintaining meticulous documentation of support tickets and processes. Candidates must possess a completed vocational qualification, such as an IT Specialist for System Integration or IT Merchant, or a degree in Computer Science/IT, coupled with strong technical knowledge of Windows operating systems, networks, and experience utilizing standard support and ticketing systems. The position offers a permanent, full-time contract, opportunities for continuous professional development, modern equipment, and the potential for home office flexibility.