IT and Telecommunications Service Technician (Open Scape Voice) | Servicetechniker/in Inform.u. Telekommunikationstech.(m/w/d) - Open Scape Voice
SPIE Information & Communi- cation Services GmbH Buchungskreis Leipzig
Job Summary
This position calls for a dedicated IT and Telecommunications Service Technician to join the field service team, primarily based near Lübeck, focusing on the installation, implementation, and maintenance of critical communication platforms. Key technical areas include Open Scape SBC, Microsoft Teams, and legacy Siemens/Unify solutions (like OpenScape Voice/UC). Day-to-day responsibilities involve performing commissioning services, executing planned service and maintenance work, conducting complex problem analysis and fault resolution, and documenting all services provided to the customer. The role requires strong analytical skills, high communication ability, and a customer-service orientation. Candidates must have completed vocational training in IT or network technology, though motivated career changers are also welcome. A Class B driver's license and nationwide travel readiness are mandatory. This is a permanent position offering a company car (including private use) and excellent work-life balance benefits.
Required Skills
Education
Completed vocational training in Information Technology, Network Technology, or Telecommunications
Experience
- Completed vocational training in Information Technology, Network Technology, or Telecommunications.
- Professional experience with Siemens/Unify products (e.g., OpenScape Voice, OpenScape SBC, OpenScape UC) is highly desirable.
- Experience in commissioning, installation, and implementation of applications and platforms.
- Professional experience in field service and customer-facing technical support.
Languages
Additional
- Class B driver's license; Willingness to travel nationwide within Germany; High degree of flexibility and customer orientation required; Analytical and self-reliant work style.