IT Service Desk Specialist | IT Servicedesk Mitarbeiter m/w/x

Job Summary

This role as an IT Service Desk Specialist involves being the primary technical contact for all facilities within the Immanuel Albertinen Diakonie network. Day-to-day responsibilities include receiving and documenting incident reports and requirements in the ticketing system, providing essential 1st Level Support, and performing remote diagnostics and error resolution. You will also be responsible for managing user accounts, access rights, and contributing to the maintenance of the knowledge database. Key qualifications include formal IT training (e.g., IT Specialist) or equivalent proven knowledge, excellent familiarity with standard Microsoft operating systems, Office products, and good knowledge of Active Directory object administration. The position is attractive due to its varied, independent, and responsible nature within a service-oriented organization offering a permanent contract, 30 days of vacation, and numerous benefits focused on work-life balance and continuous professional development within a supportive, motivated team.