Business Application Expert, Sales/Service | Informatiker (m/w/d)

Job Summary

This role seeks a Business Application Expert to join a global project team driving a major Business Transformation Program focused on Sales and Service processes. The expert will collaborate closely with the Global Process Owner to identify, document, and design As-Is and To-Be business processes, ensuring strict alignment with the future ERP (S4/HANA) and CRM (Salesforce) platforms. A core responsibility is acting as a CRM Subject Matter Expert, managing end-user expectations, and providing support for key users, specifically within the “Lead to Quote” and “Sales/Service Order Management” domains. The ideal candidate holds a Bachelor's degree in a relevant field (IT, Business, Engineering) and possesses deep expertise in implementing Sales/Service processes using platforms like Salesforce and/or SAP Cx. Success in this position requires strong analytical skills, a process-oriented mindset, and experience managing complex integrations between Salesforce and SAP systems. This position offers creative freedom, hybrid work options, and collaboration within an international environment.