IT Support Specialist | IT-Supporter (m/w/d)

Job Summary

This IT Support Specialist role focuses on ensuring seamless daily operational IT processes for clients, driving forward digitalization and networking initiatives. Key responsibilities include acting as the primary communication interface between end-users and support teams, taking ownership of incidents, and performing thorough analysis and resolution of disruptions. Day-to-day activities involve the installation, configuration, and administration of both hardware and software, along with the creation and maintenance of meticulous documentation. The ideal candidate is either a formally trained IT specialist (Fachinformatiker) or a career changer who possesses profound, demonstrable IT knowledge. Essential qualifications include IT affinity, proficiency in common IT systems such as Linux, Windows, and Microsoft 365, and a highly customer and service-oriented approach. This position offers the opportunity to work on exciting projects for prominent IT solution providers.