IT Support Specialist (Part-time) | IT-Supporter (m/w/d) - Teilzeit

Job Summary

This part-time IT Support Specialist role in Hamburg is ideal for someone passionate about resolving IT issues and providing excellent user support. You will be responsible for first-level support, including analyzing, escalating, documenting, and resolving IT incident reports. Day-to-day tasks involve monitoring the incident management system, diagnosing and troubleshooting software and hardware problems, and offering clear, solution-oriented advice to end-users. The position requires ensuring top-tier customer service, adhering to service level agreements, and following internal support processes. This is an opportunity to apply your technical expertise in a modern environment and deliver significant value to users.