First-Level IT Support Specialist | Fachinformatiker (m/w/d)

Job Summary

This role is for a dedicated First-Level IT Support Specialist who will be the initial point of contact for employee IT inquiries via phone, email, and ticketing system. Day-to-day, you'll independently process requests, provide swift solutions, and analyze/document IT issues across hardware, software, and networks. More complex cases will be escalated to Second-Level Support. You'll also be responsible for installing, configuring, updating, and maintaining IT systems, ensuring reliable operations, and setting up/modifying/decommissioning workstations across multiple locations. This position offers the chance to actively contribute to improving internal IT processes and introducing new technologies, making it an attractive opportunity for someone who enjoys problem-solving and enhancing user satisfaction in a supportive environment.